Dear Mr. Paitson,
I just wanted to let you know that you Joe Long, who serviced our air conditioner, is the best technician that I have ever had come to our house. He did a very thorough job checking the air conditioner. He also was very helpful in recommending the most suitable thermostat for our family’s needs. I just wanted to let you know about your great employee & maybe you’ll want to give him a raise!!
Thanks for the great service!!
Sincerely yours, Helen E. Joseph
The Purpose of this letter is to brag on a couple of your employees. This past week-end, Sunday, March 3rd, we had furnace trouble at a home we own in Terre Haute. We live an hour away but had driven up because of the problem. From the time we first called Paitson’s, I know it was less than 30 minutes when Joe (big Joe) arrived. We’ve had him before and he’s a heck of a nice guy.
Before we left town, Joe arranged for Bob Kehrt to come to our house and talk to us in the event that we needed to get a new furnace, We appreciated Joe thinking of this, and thought it was awfully nice of Bob to come on a Sunday to convenience us. Ultimately, we didn’t need a new furnace, but that doesn’t lessen our gratitude any. Bob was a very nice man, and we liked the way he conducted business.
Joe even came back on Monday to check things over again, and then put a new part in for us yesterday.
I can honestly say that from the time we originally stated doing business with Paitson’s, which was Christmas 2000 I believe, the service has been excellent. I’m a person that requires quite a bit from myself, and tend to measure the performance of others by a fairly strict standard as well, so if I think service is excellent, it is!
People who deal with the public are probably used to complaints, so I thought maybe you’d like some positive feedback. You have some really good people representing Paitson’s.
Feel
free to share this with Joe and Bob if you like. Thank You,
Richard & Janet Wetzel
RR 1, Box 269
Lyons, IN 47433
In the hurry time of the holidays, I’m not sure I thanked you for not charging for the work on our duct system. The damper fixed the problem completely. If I did thank you already - thanks again!
Jim Evans
600 Krislynn Woods
West Terre Haute, IN 47885
I Appreciate the good people who work for you.
Veronica Martin
1824 S. 4th St
Terre
Haute, IN
Thank You! Our experience has been positive. We've had both Joe and Brad, and liked them both. Also, I appreciate the message with the religious sentiment.
Thanks,
Janet Weasel
2027 N. 7th St
Terre Haute, IN
I appreciate the prompt & courteous service. Your service men are fine young men.
Thank you
Mrs. Anne Harden
Just a note to tell you how much I appreciated the kind treatment from your staff. Everyone involved took time to explain questions and help decide issues that I needed help with.
A special thanks to both George & Rodney who installed the furnace -- They were both a pleasure to have in my home.
You can trust I’ll pass the good word around.
Bless You
Janice Salyers
I wanted you to know I greatly appreciated the fast service you gave me on my recent furnace problems.
I thank you for not charging me for the second service call.
I just thought it a little unfair to charge me 2 calls within a few days for the same problem.
I’m a Christian and I really appreciated the notes on your statement about our Lord and Savior. That meant a lot to me.
Thanks again,
Reba M. Morley
Paitson Bros.
Thank you so much for putting in our new furnace while we are in Florida for the winter. Our son Bill Murray saw to getting it done when he found out there were problems with it.
I also appreciated your words at the bottom of your bill mailed to us that "We are a blessing from our Lord and Savior Jesus Christ". I am a Christian.
Bless you all
Mrs. Merle Murray "Ruth"
To: PAITSON BROS. HEATING
1200 Wabash
Terre Haute, IN 47807
I wish to thank your company, and more particularly your serviceman named Wayne for the prompt, efficient, and personable manner in which Wayne conducted our service call.. Wayne was very helpful and concise in answering any questions I had in reference to the repair of our heating system and I wanted to convey this information to you on behalf of myself and my husband (who is disabled ) .
Paitson Bros. ( in various capacities ) have always been very helpful whenever we have needed assistance and we are pleased that Paitson Bros. Have been able to stay in business in Terre Haute -- it would be good if other companies had your work ethic. Extending good wishes to your employees for the holiday season and especially to Wayne.
Warmly,
Vernon and Sharon Shannon
2216 N. 7th St.
Terre Haute, IN 47804-1802
TO THE MANAGEMENT AT PAITSON BROS.
My husband & I want to inform you of the wonderful service we got from your serviceman, Joe, when we needed our furnace fixed a few weeks ago. He truly went the extra mile. He wouldn’t stop until the work was done. It’s hard to find people like him anymore. We wanted to let you know what a jewel you have in him. You will continue to have our business in the future. Please see that he gets this enclosed card.
Thank you !
Chad & Kim Norrick
HELLO ! I have sold this place (August 1) to John M. McKillop. He will want your service. You served me well for years. The old teacher will give you an A+. Thank You !
James W. Kerr
7188 E. Debney Ave.
Terre Haute, IN 47805
Thank you for your great & prompt service. Your service men are such nice young men. I appreciate you.
Sincerely,
Mrs. Richard Harden
1018 S. 18th St.
Terre Haute, IN 47803-2714
Hello, Just a note of thanks for having such a qualified and courteous person by the name of "Mike", who installed a new motor in my outside (air conditioning) unit. I will recommend you to my friends and family.
Mrs. Angelo Meneghini
We have been dealing with Paitson’s since 1965, the year we moved in the home where we still live. Is there anyone else but Paitson’s ?? We don’t think so. Keep up the good work. Thank You P.S. We have been sending you some customers.
Eugene and Vera Skelton
Farmersburg, IN
The gentlemen who installed my furnace were about the nicest that ever did work for me - They were very efficient and even cleaned up the floor. Thanks for sending them.
Cleoue Brown
2307 Spang
Terre Haute, IN
Paitson’s
Thank you for the chance to renew our agreement. At this time we are going to pass on it as our house is up for sale and with any luck we will be in a new home by next heating season. If not, we will contact you in the fall for a check on our Lennox furnace. We have been very pleased with the work and service we have received from you. In the future, should we need a new furnace or furnace/Ac work, we wouldn’t hesitate to contact your company.
Sharon Killion
5721 N. Fruitridge Ave.
Terre Haute, IN 47805
Dear Sirs,
Your employees who installed our furnace were especially nice friendly men to be around. We appreciate the good job they did.
Sincerely,
Wayne & Lois Willison
Rt. 15 Box 230
Brazil, IN 47834
Good morning:
Just a line to thank you for your prompt service to the furnace this last February and it led to me buying the air for the house and replacing the duct work. The noise level has dropped to the level that I have to turn the TV off to tell if it is working. You are doing the right thing in training your people.
Karl M. Nielson
Box 215 316 W. Vine
Westfield, Il 62474
I Appreciate very much your prompt service & your courteous office girls & service men. Thank you,
Anne Harden
1018 S. 18th St.
Terre Haute, IN
Paitson Bros.,
To thank you for a job well done ! Your repair man was terrific and his helper was very good. And your girls who answer your phone are very gracious.
Sincerely,
Hazel Thompson
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